What We Do
Our workplaces: many of us spend most of our lives in them. Often, these workplaces can be drab, dreary spaces in which people may feel anxious, uncomfortable, and unproductive. At DORIS, we help solve this problem by understanding people and empowering them to create spaces that are effective for the unique ways in which people work.
Simply put, we enable people to design, and in our world “design” means “problem solve.” We visit our clients’ offices or invite them to join us in our Design Lab. There, we ask them targeted questions that give us an understanding of who they are and what makes them tick. We solve design problems of all sizes, helping people find innovative solutions from within.
How We Work
First of all, we listen.
Maybe your office has dead zones or wasted space. Maybe your employees are disconnected, each of them working in silos. Maybe employee morale is low because people are uncomfortable. We use an innovative Design Thinking process to get to the bottom of these problems—or opportunities, as we like to call them. It isn’t our job to just provide solutions for people, it is our job to equip them with the tools they need to create their own well-considered workspaces.
Using divergent and convergent thinking, we provide the process, and your people provide the content. This enables your team to move from abstract concepts to concrete ideas.
In short: we collaborate, support, and equip.
Simply put, we enable people to design, and in our world, design means problem solve.
Why This Works
It’s a lesson you’ve learned since you were a kid: teamwork is important. We believe in the power of collective creativity, and we’ve found that when everyone contributes to the process, the results ultimately last much longer.
We don’t want to sound like a bunch of hippies, but at DORIS, we live by an unofficial mantra: power to the people. That’s why we always refer to people as people, and not just users, and we believe that those people, when they are actively engaged in the design process, will be better equipped to use their workspaces to the fullest potential.
Our Eight Step Process
Your employees spend lots of time in the office.
Does their workspace motivate them to do great work?
DORIS was created as the solution to a challenge. Our founder, Sam Julka, believed there had to be a better way to create work environments. As she researched people-centered solutions to common workplace woes, she designed a toolkit of valuable research methods, and DORIS was born.
Since our founding in 2012, DORIS has worked with over 50 organizations across the country. We’ve worked with a wide range of industries, from corporate businesses to manufacturing to higher education. Over the years, we’ve also expanded our range of services. Although DORIS started out as a workplace research firm, we now offer four distinct services: workplace research projects, communication campaigns, etiquette development, and post-occupancy evaluations.
We can guide an organization from its first thoughts about changing the workplace, all the way through communicating the changes happening, working with employees to establish the best ways to use the new workplace, and assessing the success of the final result. In all of our services, we stay committed to the empathetic, people-centered tenets that DORIS was founded on.
DORIS is an acronym, but there is also a face behind the letters: Doris Soderston, Sam’s grandmother. The legendary Doris lived to the ripe old age of ninety-eight. Her spirit of ingenuity, positivity, and “get it done”-ness informed and inspired the vision of DORIS Research, and continues to inspire us today.
Since the founding of the company, Sam has recruited a gaggle of talented team members, all with backgrounds in Design Thinking and a passion for human-centered research. Together, we are a group of empathetic, action-oriented researchers who truly believe that people-centered design can change the world.
A recent study indicates that creativity is the number one thing CEOs look for in their employees.
What does your workspace do to encourage creativity?
DORIS is a team of design researchers who use Design Thinking processes that empower organizations to solve challenges related to the workplace.
DORIS uses design thinking to enable people to solve workplace challenges by empowering organizations to make meaningful decisions and enact innovative solutions.
Through a DORIS Communication Campaign employees stay updated and engaged throughout the transition period to a new workplace.
When an organization is changing aspects of the workplace, either renovating, reconfiguring, or moving, behaviors may need to change as well. Etiquette Development is the creation and implementation of guidelines for desired behaviors.
Was your workplace renovation or move into a new space worth it? Did it positively affect productivity or overall satisfaction? Through a Post-Occupancy Evaluation, DORIS can answer these questions and more.
Each Workplace Research Project culminates with an Action Plan. A DORIS Action Plan focuses on the future of the organization and details conceptual solutions geared toward empowering leadership to make decisions. Although DORIS tailors every deliverable to the specific needs of the organization, it can be valuable to see the type of data gathered and presented.
You want to encourage your employees to invest in their work.
What are you doing to promote your internal entrepreneurs?
Who Needs Us
Do we need to work with a company like DORIS? You’re probably asking yourself that, and it’s a fair question. We know that design processes can be lengthy and expensive.
But if you’ve ever found yourself saying something like “we know something needs to change in our space, but we don’t really know what it is or where to start,” then we are your place. In fact, we fit best in situations where a “fuzzy” problem has been discovered, but no solution has been found. Most of our clients have a general idea of what they want, but they also don’t know exactly how to get there.
Who We Are Not
First, let’s get this out of the way: if you’re looking for an interior designer, graphic designer, or product designer, you’ve come to the wrong place. Phew, we got that off our chest. We are a design research organization looking to gather valuable insights from your team. We provide you and your people with an engaging experience that honors your value system and uses it to create lasting, meaningful change.
We are design researchers, not design implementers. At the end of your project, we will hand you a brief or a planning matrix, not a construction document, identity system or product drawings.
We hope you get it by now: DORIS isn’t for everyone. If you are a small team of executives making decisions for everyone else, we are not your solution. If you like to dictate change to the rest of your organization, we are not for you. If you are interested in excluding people from your design process, you might want to look elsewhere.
We ask for access to everyone within your organization. We like to build trust and engage your people in the process. When you work with us, we are asking you to commit to making the process the best it can possibly be.
It’s a big commitment, but we’ve seen it work. In fact, we believe in it so much, it’s the only way we like to do business.
We provide you and your people with an engaging experience that honors your value system and uses it to create lasting, meaningful change.
Participatory Design Research
Many times your employees have the solutions that move your business forward.
What are you doing to capitalize on the wisdom of your workforce?
How it Works
We help people create better spaces, so it is important to us that we have a pretty cool space of our own. We like to call it The Lab. It’s in a 2,000 square foot brick building that was built in the 19th century, and we’ve completely reimagined it to serve as a space where clients can come spend time with us.
It’s one of our favorite tools we use, and it gets used a LOT. Groups collaborate there, white boards wait to be filled with new ideas, and wide open spaces give plenty of space to think and play. It is a great safe space for groups to block out all the noise of their everyday work and focus deeply on the challenges they face.
The lab is open to anyone and everyone. All we ask is that you come in with an open mind and plan on leaving with some great new ideas.
Research has shown that employee turnover can be very costly.
Does your environment attract and retain top talent?
Check us out! We are easily accessible just how you are. If you’re on foot, just take Market Street east from Soldiers’ and Sailors’ monument. If you’re on a bike, just head 4 blocks east of the Cultural Trail on Market Street. Bring your bike inside, we have special bike parking in our courtyard! To catch a bus, the closest bus routes are 11 and 21. If you are driving, we offer free parking in the lot next to our building. Enter the lot west of Park Street, off of Market Street.